Refund and Cancellation Policy

This policy applies to purchases of Yum-mi tokens from QUICK FIT LTD.

1. Our 14-Day Refund Offer

You may request a refund for unused purchased tokens within 14 days of purchase. An entirely unused package is eligible for a full refund of the price paid. For a partially used package, we refund the proportion attributable to its remaining tokens, calculated using the price paid and the total number of tokens supplied in that package, including any package bonus. Tokens supplied entirely free of charge have no independent cash value.

Free promotional tokens are not part of a purchased package. They are used before purchased tokens, so using free tokens does not reduce the refund of a purchased package. Where a purchased package is partly used, the refund uses the price paid and the unused tokens from that package only.

This refund offer remains available for unused tokens even if you have started using other tokens or have validly lost a statutory cancellation right for a particular completed service or supplied output.

2. Failed Generations and Purchase Problems

Tokens charged for a generation that fails because of a technical problem with our service and provides no usable result will be restored. If payment was collected but the purchased tokens were not delivered within the stated timeframe, we will correct the issue or provide a refund where appropriate.

Duplicate charges for the same purchase will be refunded. If services or digital content do not meet applicable legal requirements, we provide the remedy required by law, which may include repeat performance, replacement, a price reduction or a refund.

3. Statutory Cancellation Rights

Where applicable, consumers have a 14-day statutory cancellation period starting when the contract is concluded. Merely crediting tokens does not automatically remove this right.

Early performance of services or early supply of digital content, and any effect on statutory cancellation rights, require the consents and acknowledgements prescribed by law. Any lawful charge for services performed before cancellation will be limited to what applicable law permits.

Our separate refund offer for unused tokens and your rights concerning faulty or non-conforming services remain unaffected.

4. How to Request a Refund or Cancel

Contact info@yum-mi.com. Include your Account email, order number and purchase date. We may request information reasonably necessary to locate the purchase or verify the request. You do not need to give a reason to exercise a statutory cancellation right.

For statutory cancellation, any clear statement communicating your decision to cancel is sufficient. You may use the optional model cancellation form below.

5. Refund Processing

Refunds are returned to the original payment method unless another method is lawfully permitted and agreed with you. Refunded tokens are removed from the Account.

We make refunds without undue delay and within any applicable legal deadline. For statutory cancellation, this is normally no later than 14 calendar days after we are informed of your decision to cancel. We initiate other approved refunds within 14 days of approval.

After initiation, refunds are generally expected to appear within 7 business days, depending on the payment provider. This is an estimate of bank processing time, not an extension of a statutory refund deadline. We do not impose a refund fee for statutory cancellation.

6. Consumer Rights

The 14-day commercial offer does not exclude claims outside that period where applicable law provides a remedy. Nothing in this policy restricts your mandatory consumer rights or your right to dispute a payment with your card issuer.

Optional Model Cancellation Form

To: QUICK FIT LTD, 7 Cresset Rd, London, United Kingdom, E9 7FS; info@yum-mi.com.

I/We hereby give notice that I/We cancel my/our contract for the following purchase: [DESCRIPTION / ORDER NUMBER].

Ordered on: [DATE].

Name of consumer(s): [NAME].

Address of consumer(s): [ADDRESS].

Signature of consumer(s), only if this form is submitted on paper: [SIGNATURE].

Date: [DATE].

Delete as appropriate.